Brief Dive Brief: Patient portals can be important tools for increasing patient interaction with personal health data and fostering communication with providers, but only if patients are willing to use them. In a sample of U.S. adults, 63% reported not using a portal in the past year, a new Health Affairs study shows. Researchers from the University of Michigan School of Public Health and University of Wisconsin-Milwaukee analyzed data on 2,325 insured respondents to the 2017 Health Information National Trends Survey to understand who nonusers are and why they don't use portals. Nonusers tended to be male, on Medicaid, not have a regular doctor and have less higher education than portal users. Those trends also carried over to who was likely to be offered portal access, with fewer nonwhites reporting being given the option. Dive Insight: Patient portals are a frequent source of frustration for patients and providers. In a recent Ernst & Young survey, just 39% of doctors … [Read more...] about Patient portals still largely unused, Health Affairs finds
Columbia doctors patient portal
By Larry Terry, Correspondent Updated 11:40 am CDT, Tuesday, October 23, 2018 The move to EHRs means lab results will be posted on a user's protected portal site, but dire diagnoses or other life-changing news will always be delivered in person at a follow-up office visit. The move to EHRs means lab results will be posted on a user's protected portal site, but dire diagnoses or other life-changing news will always be delivered in person at a follow-up office visit. Photo: Shutterstock Photo: Shutterstock Image 1 of / 1 Caption Close Image 1 of 1 The move to EHRs means lab results will be posted on a user's protected portal site, but dire diagnoses or other life-changing news will always be delivered in person at a follow-up office visit. The move to EHRs means lab results will be posted on a user's protected portal … [Read more...] about Patient portals: 24-7 records, prescriptions, doctor access
Dive Brief: Teaching patients how to access a patient portal and its role in their post-discharge care increases engagement during and after hospitalization. It also improves patient experience, a new JAMIA study finds. Researchers gave digital tablets to 97 patients for one day, showing them how to register and log in to the patient portal. Of those, 50 also received a bedside tutorial on key functions of the portal and the importance of those functions in their transition to follow-up care. Patients in the intervention group had a higher mean number of logins (3.48 versus 2.94) than controls. They also had a higher mean number of specific portal tasks than controls, though no individual comparison was statistically significant. Those in the test group had an easier time logging in and navigating the portal and were generally happy with the tablet approach — 88% reported being satisfied or very satisfied. Dive Insight: As MACRA and the Quality Payment Program place … [Read more...] about Teaching patients portal usage improves satisfaction, engagement
Keith Roach To Your Health Published 12:03 AM EDT Oct 14, 2018 Dear Dr. Roach: What are your thoughts about the security and integrity of patient portals? Almost all of the physicians we see offer them now; some of them pushing their patients to sign up. While we understand that they offer advantages for the patient and the physician’s office, we have been very reluctant to use them. The main reason is the security of sensitive information and separation from other patients’ information. Several years ago, our previous doctor converted his patients’ records to electronic format. Shortly thereafter, at an appointment, the doctor reviewed my husband’s medical history with him and talked about a condition that had never been diagnosed previously. He maintained that since it was in my husband’s record, it had to be correct. We have since transferred to another doctor. S.K.A. Dear S.K.A.: I would try not to let your bad experience with the electronic … [Read more...] about Doc: Are patient portals secure?
About Rebecca Vesely Rebecca Vesely is AHCJ's topic leader on health information technology and a freelance writer. She has written about health, science and medicine for AFP, the Bay Area News Group, Modern Healthcare, Wired, Scientific American online and many other news outlets. View all posts by Rebecca Vesely → Patient portals — those consumer-facing websites that enable patients to access their medical information securely and communicate with their doctor — have been around for at least 15 years. But with a few exceptions, they end up becoming dead zones. Why? Let’s look at the facts, collected in a data brief published this spring by the Office of the National Coordinator for Health IT (ONC): Only 28 percent of the estimated half of patients offered access to their medical record by a provider or insurer viewed their record in the past year. 24 percent of patients offered access to their medical record did not look at it in the past year. … [Read more...] about Why are patient portals such duds?